FAQs

Q: Do I need to sign for my order?
A: A signature for all orders that exceed $250 and for items that exceed $149.

Q: Why can’t I select Express Mail for shipping?
A: Express Mail is currently not offered at this time.

Q: When will my order be shipped?
A: If your order is received by 9:00 am PST. Standard delivery orders are shipped within 24 to 48 hours. 

Q: What kind of packaging does my order come in?
A: All products are shipped in non-descriptive envelopes and boxes with only our address on the mailing label.

Q: How is my order shipped?
A: All orders are shipped in either a plain brown box or a padded business envelope, depending on your items. The packaging is completely anonymous with just your address and our's. 

Q: Do you ever substitute items?
A: Occasionally our manufacturers may discontinue or re-design a product we feature on the website. In those cases, we may substitute a similar item of equal or greater retail value in your order.

Q: Why can’t I log in?
A: First, make sure that your caps lock button is off. If you’re still having problems, then you can Reset Your Password.

Q: When is your Customer Service Department open?
A: Our Customer Service Department generally opens from 9:00 am – 5:00 pm PST Mon-Fri. We are closed on all major Holidays.

Q: What forms of payment do you accept?
A: VISA, MasterCard, American Express, Discover and PayPal.

Q: Do you ship to PO Boxes including APO, FPO?
A: Yes, we ship to all APOs, FPOs, and PO Boxes.

Q: Where is my stuff?
A: You can locate your tracking information by logging in My Account under Track Recent Orders.

Q: Will my package be shipped discreet?
A: All products are shipped in non-descriptive envelopes and boxes with only our address on the mailing label.

Q: What will be shown on my credit card statement?
A: To protect our customers, on all credit card statement, the merchant name will be shown as FGTO.

Q: Do you ship to any other countries?
A: We currently only offer shipping within the North America (including Puerto Rico). We are looking into expanding our delivering areas.